We have a hassle free 24 hour cancellation policy unless otherwise listed on your confirmation communication. Just call us at least 24 hours prior to your tour to cancel (or reschedule) and receive a full refund, no questions asked. Unfortunately any cancellations or changes received within 24 hours of your tour, late-comers or no-shows, will not be rescheduled or refunded.
Group bookings of 6 or more guests, as well as custom and private bookings have a 2 day cancellation period. Some custom groups have longer cancellation periods. You will be informed if this is the case.
Cancellation Circumstances and the Coronavirus (COVID-19)
After the declaration of COVID-19 as a global pandemic on March 11, 2020 by the World Health Organization, our standard cancellation policies apply because COVID-19 and its consequences are no longer unforeseen or unexpected. Please read our cancellation policy thoroughly and ensure you understand all travel requirements to arrive on time for your tour with us in Port Hope Simpson and in Canada.